JovialPix is a web design and marketing business agency whose goal is to provide the highest level of internet marketing services to our clients. Like all businesses and in order to provide our services we need to cover operating expenses associated with providing said services. We expect our clients to understand the associated costs and respect all policies regarding our services.  We require payments to be made on-time in respect to the services, and any and all inclusive materials. ie. content, files, and images to be submitted upon request. All fees collected by JovialPix are non-refundable.

Upon hiring JovialPix, for web design and marketing services you are bound by our refund and cancellation policy agreement and agree to abide by our policies therein.

JovialPix Web Development:

Web design and development projects requirements include extensive resources including time, research and incurring internal expenses. Therefore once a payment or deposit is made, it is non-refundable. By submitting a deposit payment client agrees to the pricing in the quote. All client provided material to JovialPix is considered as JovialPix’s property and assumes no return of said materials. Materials include emails, data, images and or samples of any kind. JovialPix is not responsible for any lost, stolen, misplaced material. If a project is cancelled, delayed or postponed by the CLIENT, all fees will be forfeited, and will be retained by JovialPix. If applicable, an additional cost will be charged to the CLIENT for all work completed beyond the projects original specifications. No exceptions.

JovialPix Search Engine Optimization, Social Media Marketing, & Internet Marketing Services:

All Payments for Search Engine Optimization, Social Media Marketing or any of our Internet Marketing services are non-refundable per agreement. Once a payment or deposit is made, no exceptions will be granted to our refund policy even if fees were paid in advance.

JovialPix Setup Fees:

Setup fees are applied directly to expenses incurred by JovialPix in the setup phase of any SEO or Internet Marketing campaigns and are non-refundable.

Chargebacks:

We normally ask for CLIENT credit card or payment info so that we can charge the CLIENTS card for services provided OR we may also send an invoice so that you can pay from your end. You will be asked to submit your payment at the start of services and upon submittal agree to be charged fees associated with said services.

If any chargeback or payment dispute is caused by CLIENT to a bank or credit card company, then CLIENT services and/or projects will be suspended and in some cases all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to CLIENT (to recover any fees passed on to us by the credit card company).

In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.

PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL GLADLY HELP YOU.

Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.